Meeting communication objectives at work

A robust business communication strategy is multi-dimensional. When it comes to customer-facing calls, users can now promptly assist VIP customers and improve conversation experiences with Zoho Voice's contact center. It's integration with Zoho CRM and Desk streamlines communication, and it includes added advantages like call monitoring and post call analytics.

In Zoho WorkDrive, communicate with design teams through the new image and video annotations. Additionally, users can fine-tune search parameters by mandating a data template and adding custom properties to every file and folder for easier identification.

See other updates that will help you exchange key information at work.

FEATURED STORY

Say hello to Zoho Voice's contact center!

We're delighted to present the Zoho Voice contact center to help you ace your customer interactions and improve conversation experiences. Configure interactive voice responses with predefined rules to quickly route and resolve customer enquiries as they reach out through phone calls or SMS.

Beyond customer support, Zoho Voice also assists call agents with call monitoring functions, post call reporting, and analytics to maintain top-quality conversations.

Introducing new features in Zoho WorkDrive 3.0

In our previous announcement, we introduced the first set of features that will optimise your team folders and enhance data accessibility for hybrid teams. Here are new updates aimed at helping you manage your data even more effectively!

While video chapters help you break videos into multiple sections, file annotations allow you to make precise comments on PDFs, images, and videos for improved collaboration.

There's more where that came from. Check this post out!

Hear what our customers have to say...

• We've consolidated our list of Zoho Bookings customer stories. Read its full functionalities when integrated with CRM and other Zoho applications for better customer connection. Have a look
• Read how Bigin by Zoho CRM has helped Sitoso save time and money while increasing productivity and efficiency.

PRODUCT UPDATES

What's new

Join us in-person for Zoholics after three years!

Mark your calendars this September because we're finally meeting face-to-face! We had an amazing turnout in our 2021's virtual user conference, and we're even more thrilled to share our exciting product roadmap & announcements, best practices in tech, customer sharing, 1-to-1 expert sessions, partner networking for you.

Zoholics 2022 will happen in two cities - 6th September for Singapore, and 9th September for the Philippines. So book your seats today.

Industry recognition

• Zoho Analytics has been recognized as a Leader by Dresner Advisory Services in their 2022 Wisdom of Crowds® Business Intelligence Market Study.

• Zoho Commerce has been named a Champion in the eCommerce Solutions Software Awards 2022, and were presented a Quality Choice Award and Trusted Vendor Award this year. It has been featured as a High Performer in the G2 Grid® for E-Commerce Platforms.

RESEARCH AND WEBINARS

• Zoho Cliq - Get a complete tour of how to get started with Zoho Cliq—including the latest features designed for hybrid work—in this webinar.

• Zoho Bookings - Register for our essential features webinar happening every Thursday and our advanced features webinar happening every Friday to learn how to automate appointment scheduling and find the perfect time for your customers.

• Zoho SalesIQ - Watch this recording to learn why customer churn happens and how you can retain your customers for the long run.

Over to you...

That's all from us for now! We'll be back again next month with all the updates that our team is working on, along with events and accolades to celebrate with you.

And, don't forget to hit reply and write to us with any feedback you may have. We go through each of your responses!

Until next time,

Nicholas Koh at Zoho