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| Quarterly Newsletter |
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| October 2024 Embrace the season with the fall edition of Assist Chronicles! Our quarterly newsletter is here to keep you in the loop with all the latest updates from Zoho Assist. In this issue, discover the newest features and enhancements, and get a sneak peek at the exciting events on the horizon. Let’s jump into the autumn action! | |
| What's new? | | Here's a quick update of the new features: | | | | | | | Remote script execution for Linux devices The Execute Script feature, previously available for Windows, is now extended for devices using the Linux operating system. Technicians can easily execute Bash scripts to update, install, or uninstall software, automate diagnostics, manage files, run security checks, and more on remote desktops and servers. | | | | | | Zia integration with session audit reports This new integration allows users to access AI-generated reports of past sessions, which appear at the end of each session. If a report wasn’t generated at the session’s end, users can still generate it anytime by accessing the session’s report. Additionally, users can now generate AI responses on demand for enhanced flexibility. | | | | | | Advanced session audit for Windows This feature allows technicians to customize session auditing processes to match their organization’s needs. They can choose specific events to log in the audit report to meet the organization's security and compliance requirements and ensure efficient event monitoring. | | | | | | Service queue support in Android Customer App SDK Organizations using the custom SDK can also enable a self-service portal for their Android mobile application. | | | | | | | | Some major enhancements:  | Unattended Remote Support sessions notes for Android App | | | Mac Universal Applications | | | Bulk download and deletion of session files | | | Customer plugin enhancement | | | | | |
| | | | Global IT outage : Managing Crowdstrike's Windows crisis with Zoho Assist Read blog post | | | |
| 10 essential tips for delivering top-tier remote support Read blog post | | | | | |
| | | | How AI is changing remote support software: A simple guide Read blog post | | | |
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| | | | Connect instantly with a remote support tool Like Zoho Assist Read blog post | | | |
| Common use cases for remote support software in hybrid and remote work environments Read blog post | | | | | |
| | | | Maximizing efficiency with a remote access software: Five optimization tips Read blog post | | | |
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| Recap from our gallery | | From insightful conversations to hands-on demos, the Zoho Assist team had a fantastic time connecting with customers at Zoholics India. Check out our favorite moments from this exciting adventure! | | | | |  | | |
| | | FREE WEBINAR Join our free training that will help you explore Zoho Assist features in detail and provide tips for effective troubleshooting. | | Register now | | | In case you missed our previous events, here's what happened in the last few months: | | | | | | | | | |
| Driving daily enhancements for better work experiences | | | | | |  | | "Zoho Assist stands out with its simplicity of implementation and comprehensive set of controls, offering us greater flexibility and improved customization. The visual representation of PC activity across multiple screens enhances our troubleshooting and remote support capabilities, greatly impacting our day-to-day operations." Paul Wibberley Infrastructure Manager | | Platformplus Wealth Management System (WMS) | |  | | "Zoho Assist provides an easy and secure shortcut for our technicians to access remote devices, enabling them to provide efficient support without any hassle." | | TresVista | | | | |
| | | That’s a wrap for now! Exciting updates are just around the corner, and we can’t wait to share them with you. Stay tuned—we’ll catch you next quarter! | | Cheers, SteffiProduct Marketer at Zoho Assist | | | | | | Connect with us through forums | | | | © 2024 Zoho Corp | | |
