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| Quarterly Newsletter |
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| December 2024 Embrace the holiday spirit with the Christmas edition of Assist Chronicles! Our quarterly newsletter is here to wrap up the year with all the latest updates from Zoho Assist. In this festive issue, unwrap the newest features and enhancements, and get a sneak peek at the exciting plans for the year ahead. Let’s dive into the holiday cheer! | |
| What's new? | | Here's a quick update of the new features: | | | | | | | Streamlined remote support with Wayland compatibility for Linux Assist Now is compatible with Wayland, the secure and modern replacement for X11. Wayland enhances display management and communication for seamless remote support when connecting with Linux devices. | | | | | | Peer-to-peer remote connectivity for Linux We have released peer-to-peer remote connectivity for Linux devices on a shared network. When a user connects to a Linux device on the same network, a direct peer-to-peer connection is automatically established, which minimizes latency and improves the efficiency of remote work. | | | | | | Mac bulk deployment via Intune Zoho Assist now supports silent, bulk deployment of the Unattended Agent across multiple Mac devices through Microsoft Intune. This integration allows for efficient setup of multiple devices simultaneously by using .pkg files for a seamless deployment experience. | | | | | | Mac Agent remote script execution This feature allows technicians to execute shell scripts on Mac devices using the Mac Agent. Technicians can upload the required shell scripts, and upon receiving the customer’s confirmation, the script will be executed efficiently and securely. | | | | | | | | Some major enhancements:  | Webhook custom payload | | | Multiple department admins | | | Expanded support for Android RCP on rooted devices | | | URS Device Activity | | | | | |
| | | | Zoho Assist: Recognized as 2024 Customers’ Choice for Remote Desktop by Gartner Peer Insights Read blog post | | | |
| Zoho Assist makes remote support easy on Linux Wayland devices Read blog post | | | | | |
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| Top hurdles faced in an IT organization and how to overcome them with a remote support tool Read blog post | | | | | |
| | | | Remote support vs. unattended access: What’s the difference, and why should you care? Read blog post | | | |
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| Recap from our gallery | | Energy, excitement, and endless learning—Zoholics Sydney 2024 had it all! The Zoho Assist team captured unforgettable moments with customers. Here’s a peek into our incredible journey! | | | | |  | | |
| | | FREE WEBINAR Join our free training that will help you explore Zoho Assist features in detail and provide tips for effective troubleshooting. | | Register now | | | In case you missed our previous events, here's what happened in the last few months: | | | | | | | | | |
| Driving daily enhancements for better work experiences | | | | | |  | | "Zoho Assist makes it super simple for us to manage and troubleshoot devices remotely, increasing our productivity and efficiency across multiple locations." Colin Fracasso-Boone CEO | | Rose City Tech | |  | | "Thanks to Zoho Assist, Critical Insight has elevated its remote support capabilities to new heights. With its intuitive interface and powerful features, we've experienced smoother troubleshooting, increased efficiency, and ultimately, greater peace of mind knowing we can deliver exceptional service to our clients." Steve Culwell IT Support Manager | | Critical Insight | | | | |
| | | It’s a holiday wrap for now! Big things are on the horizon in the new year, and we can’t wait to share them with you. Wishing you a magical holiday season—see you in 2025! | | Cheers, SteffiProduct Marketer at Zoho Assist | | | | | | Connect with us through forums | | | | © 2024 Zoho Corp | | |
