 | Issue #47 I March 2025 | | | | Hi FNAME, Another month, another wave of AI breakthroughs, debates, and (let’s be real) plenty of hype. But which trends actually matter? In this edition, we break down what’s real, what’s noise, and what’s worth paying attention to. As our AI Research Director, Ramprakash Ramamoorthy, put it: “It’s not AI replacing humans, but humans who leverage AI that will lead the workforce.”  That said, we know that AI adoption still comes with concerns, especially around data privacy. In fact, a recent survey of over 1000 U.S. employees found that 74% believe clear rules are needed on how AI handles employee data. And we hear you! Privacy isn’t just a priority for us—it’s a commitment. Our VP of Marketing and CX, Praval Singh, summed it up best: “Our focus remains on solving business problems. With AI, we’re excited to do that while keeping your data secure.”  As we continue to explore the vast possibilities of AI, rest assured that your trust and security remain top of mind with everything we do. But we’re not stopping at just AI conversations. This month, we’ve got the latest updates designed to make your work easier. Keep reading to see what’s new! | | | | Upcoming Webinars 3-PART SERIES Meet Zia Zoho One’s AI Assistant Join us as we show you how to transform business operations and decisions with AI-driven insights in Zoho One. In this 3-part webinar series, we’ll walk through various AI Trends including: enhancing BI across your organization, leveraging AI for increased sales, and revolutionizing customer support with AI. Click here to save your seat! | | | | Live Events CUSTOMER EXPERIENCE WORKSHOPS Dive deep into the CRM Plus platform. Learn in-depth about CRM, Desk, SalesIQ, Survey, Projects, Social, Campaigns, and Analytics and how these tools work together to help you deliver exceptional customer experiences. Click below for details and to register to attend in your city. | | | | Your business’s online presence counts  Creating engaging social media content just got easier with Social Toolkit. This free-to-use feature by Zoho Social helps you craft content that stops the scroll and keeps your audience hooked.  And when it comes to managing reviews, we know it can be overwhelming. That’s where Zoho Publish steps in. With review automation, you can automatically respond to Google reviews across all business locations, ensuring your customers always feel heard.  Want to expand your reach even further? The enhanced live streaming in Zoho Webinar lets you broadcast your webinars on YouTube, Facebook, LinkedIn, and more—connecting with your audience in real time and growing your influence effortlessly.  Talent isn’t about where you are—it’s about what you bring We’ve never believed that great ideas only come from big cities. Some of the brightest minds we know are solving real business problems from small towns. They’re not just keeping up—they’re reimagining how enterprise software is built and implemented. And the world is just beginning to take notice. | | | | Smarter work, stronger security  AI is here to stay, but it doesn’t have to feel robotic. Your AI assistant, Zia is now in Zoho Connect. From creating content to analyzing employee sentiment, Zia helps you stay on top of workplace conversations and town halls, making work smarter and more personal.  Security is non-negotiable. That’s why Zoho Vault is now included in the Zoho Workplace bundle at no extra cost. Manage and share passwords securely with end-to-end encryption, all while seamlessly integrating with your favorite Workplace apps.  And here’s something to make form-filling less tedious—Zoho Forms now lets you convert PDFs into fillable forms! Just upload a PDF or an image of a form, and it’ll transform into a shareable, interactive form in no time. | | | | Convenience redefined  Event management just got more interactive. With the new WhatsApp integration in Zoho Backstage, you can send real- time updates, personalized reminders, and live event notifications directly to attendees’ WhatsApp inboxes—keeping them informed and engaged every step of the way.  For field service teams, Zoho FSM now offers customizable PDF templates. Create professional, on-brand service documents like invoices, estimates, reports, and more effortlessly—ensuring a lasting impression on your clients.  And if you’re managing multiple brands, Zoho SalesIQ has you covered with multi-WABA support. Now you can handle different WhatsApp Business accounts from a single interface, with custom templates, phone numbers, and settings for each brand. | | | That’s it for this month’s updates. We’re excited for you to try these new features and see how they elevate your work. As always, we’d love to hear your feedback—so hit reply and let us know what you think! | | Until next time, Natalie Allstead Zoho for Enterprise | | | | |
