| | | How's 2025 treating you so far? Ours has been pretty amazing—with interesting feature releases and a new partnership, we're excited to share all these updates with you! Remember our AI assistant, Zia? Well, we've expanded it to Zia Agents, Agent Studio, and Agent Marketplace; Zia is now better equipped to streamline sales, support, HR, and IT workflows and provide data-driven value to our customers. We've also recently partnered with Grant Thornton Bharat—a services firm in India, to bring seamless digital transformation to Indian mid-market enterprises. We look forward to the changes this collaboration will bring to the automotive, BFSI, and education industries. As always, we're grateful for all the opportunities that come our way. 🙏 Alright, we won’t keep you any longer! Scroll down to check out all the new product features and some hand-picked tidbits. |  | Until next time, Nivitha and the Zoho team | | | | | Improved interactivity and flexibility | | |  | Are you looking to make presentations more engaging? With LiveCast in Zoho Show, you can now stream live video into your slides, add real-time narration, and switch backgrounds or camera shapes. |  | Run projects with visual structure and greater flexibility with Kanban boards in Zoho Sprints. This allows users to simplify projects with WIP limits, custom filters, and various dashboards and reports. | | | | | | | | Our customers are at the heart of everything we do, and we're dedicated to not only meeting their expectations but also exceeding them. After all, every customer interaction is a chance for us to provide more value! Here's what some of our leaders have to say about what really matters when serving our customers. | |  Customer feedback is free consulting. If three customers complain about the same thing, it's not a coincidence—it's a 'fix-it' flag! Consider providing a free community platform for customers so that feedback flows organically and adoption increases.  Vidya Vasudevan Head of Zoho Community | | | When it comes to customer service, keeping your promises is crucial. If you foresee a delay, follow the lead more than the lag policy. This transparency goes a long way in retaining existing customers.  Rajalakshmi Srinivasan Director of Product Management | | | | | | | | | |  | Zoho FSM now supports workflow automation for the Notes section, allowing users to instantly automate follow-ups, escalate critical issues, improve communication, and foster better team collaboration. |  | Zoho Inventory's Weighted Average Costing (WAC) valuation method determines your inventory's value by factoring in the total stock value and total available units. This provides accurate and flexible reporting for businesses. | | | The latest in integration capabilities | |  | It's important to keep your conversations safe and respectful. SalesIQ’s Profanity Management feature allows you to build custom lists of inappropriate terms, automatically blur abusive language, and close chats when offensive terms are detected across all messaging channels. |  | Bigin introduces Booking Pages, a built-in appointment and booking management system. This allows users to create and share unique online pages showcasing availability, making appointment scheduling easier for clients and prospects. |  | Lastly, with Zoho Flow's 100+ WordPress plugins now integrating with more than 1,000 business apps, it's even more convenient for users to connect their WordPress ecosystem to their business tech stack. | | | | | Estancia IT Park, GST Road,
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