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Dear Partners,

Welcome to the March edition of Beyond the Chat! We can't believe Q1 is going to be over (*Internally screaming*). Well, we’re excited to bring you a fresh dose of updates, resources, and a little fun to boost your SalesIQ journey.

Let’s dive right in!

What's new in SalesIQ?
Enable IM channel selection

Zoho SalesIQ now supports Facebook, Instagram, WhatsApp, Line, WeChat, and Telegram within the chat widget. By adding these options via custom CSS, visitors can start conversations on their preferred IM platform, with chats flowing directly into SalesIQ.

If your clients use chatbots, they can proactively engage visitors, providing instant responses and enhancing customer interactions.

Why this matters for your clients

  • Multi-channel convenience – Offer customers the flexibility to connect through their favorite IM apps.
  • Unified chat management – Centralize all IM and website conversations in one place.
  • Automation & efficiency – Build chatbots to provide instant responses and streamline interactions.
  • Higher engagement & conversions – Leverage personalized widgets to promote offers, discounts, and new product launches.
Read our full post >>
Partner playbook: Winning deals & maximizing revenue with SalesIQ

As a Zoho partner, you’re not just selling software—you’re delivering business growth solutions. This section will help you understand how you can position SalesIQ for different industries and boost your deal size.

How to sell SalesIQ to event management companies

Event management companies thrive on real-time engagement, yet many still rely on outdated methods like email and phone calls to handle attendee queries, ticket sales, and event promotions. This is your opportunity as a Zoho SalesIQ partner to position SalesIQ as a revenue-generating solution, not just a chat tool.

✨ Here’s how you can pitch, price, and profit from SalesIQ implementations for event firms.

  • Position it as an attendee engagement & automation tool (not just a live chat software).
  • Sell custom chatbot development & API integrations for ticketing & event updates.
  • Bundle SalesIQ with CRM, Zoho Campaigns, and Zoho Backstage for higher deal value.
  • Offer ongoing chatbot optimization & training for recurring revenue.

Click here for revenue opportunities>>
Feature spotlight

Great customer support isn’t just about speed—it’s about getting the right message across at the right time.

With Zoho SalesIQ’s Smart Suggestions, support teams get instant, AI-driven reply recommendations that help them respond quickly, stay consistent, and maintain accuracy in every conversation.

Why should partners pitch this? Smart Suggestions help businesses scale their support effortlessly, reducing agent workload and improving customer satisfaction—making it a strong value-add for their clients.


Watch the video>>
Empowering Partners on building Plugs for chatbots

Plugs help you perform customized actions on codeless bot platforms. This section will help you understand how Plugs can enhance your bot-building for clients using Zoho SalesIQ. We will cover Plugs use cases in every month's newsletter.

[[Plug] Automate data handling: Connect Google Sheets with bots P

Effortlessly read and write data in Google Sheets directly from Zobot—perfect for managing real-time updates like stock details, customer feedback, and appointment records.

Learn how to build this plug>>
Partner Spotlight

This month, we’re giving a big shout out to some of our top-performing partners! Your dedication to helping businesses succeed with Zoho SalesIQ inspires us every day.

👏 Your impact is shaping customer experiences worldwide—keep up the incredible work!
Wrapping Up
Well, that's it for this month.

Until next time,

Kiruthika Devi (KD),

Team SalesIQ

Become our Partner
Zoho SalesIQ Partner Program

Join our worldwide network of Partners and witness your customers succeed.

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