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| Quarterly Newsletter |
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| Hey there Welcome to our first quarterly roundup of 2025! We’ve packed this issue with the latest from Zoho Assist: new features, expert tips, and a peek behind the curtain. Whether you're here to stay ahead or get inspired, there's something for everyone. Let’s dive in! | |
| What's new? | | Here's a quick update of the new features: | | | | | | | Seamless deployment on iOS devices with MDM Organizations can now effortlessly distribute the Zoho Assist Customer app using mobile device management (MDM). By configuring a deployment link, businesses can enroll and deploy iOS devices in bulk, ensuring they are securely linked to the correct organization. | | | | | | Mac monitors in multiple tabs Zoho Assist now lets agents view multiple Mac monitors in separate tabs, making it easier to navigate and interact with each display independently. This feature enhances flexibility and streamlines remote support for a more organized and efficient experience. | | | | | | Advanced Session Audit for MacOS Enable Advanced Session Audit to track technician activities during remote sessions. This feature records actions under File Management, Processes, Clipboard Events, and Window Activity to provide a detailed audit log for enhanced monitoring and accountability. | | | | | | Enhanced security with ProGuard integration We've implemented ProGuard in the Technician app to enhance security, optimize performance, and reduce app size. This update strengthens protection by obfuscating code and making it harder to reverse-engineer. Now available on the Play Store. | | | | | | Invite external technicians via Android app Now, you can easily and securely collaborate with technicians from outside your organization! Previously limited to internal technicians, our latest update allows external technicians to join remote sessions seamlessly so you can expand your support network. | | | | | | Customer plugin bulk deployment for seamless remote support Easily deploy the Zoho Assist customer plugin across multiple macOS devices to enable seamless remote support. Once installed, end users can quickly join remote sessions for secure and efficient IT support. | | | | |
| | | | Beyond tech troubleshooting: How remote support is changing unexpected industries Read blog post | | | |
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| | | | Understanding remote desktop: How it works and why it's useful Read blog post | | | |
| | 60,000+ Businesses trust Zoho Assist | | | | | | | | | |
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| | | FREE WEBINAR Join our free training that will help you explore Zoho Assist features in detail and provide tips for effective troubleshooting. In focus: Remote Support May 6, 2025 | | Register now | | | Must-Watch: Customer Stories & Quick Guides | | | | | | | | | |
| Driving daily enhancements for better work experiences | | | | | |  | | "Zoho Assist emerged as the perfect fit for our diverse operations—seamless, adaptable, and reliable. Its scalability and flawless performance resolved our longstanding need for a standardized remote support tool." José Gervasio GomizIdentity & Endpoint Manager Globant | | | | |
| | | Wrapped the first quarter—and we're just getting started! We’re focused on what’s next: new features, smarter tools, and a better experience for you. Thanks for being part of the journey. Stay tuned, we've got big things ahead. | | Cheers, SteffiProduct Marketer at Zoho Assist | | | | | | Connect with us through forums | | | | © 2025 Zoho Corp | | |
