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Dear Partners,

We've wanted to name our releases for quite some time, and not only have we finally done it, we’ve decided to go cosmic.

Introducing Nova '25, our most expansive release of this year! Like its namesake, this Nova isn’t just a burst, it’s a brilliant evolution to help you deliver even more value to your customers.

We’ve built this release with you in mind: more integrations, smarter bots, powerful automations, and tools that scale as your customers grow.

Let’s take a quick orbit around what Nova '25 brings to your galaxy.

Zobot gets a facelift: Build bots faster and better
Zobot

Build, scale, and optimize bots using:

  • Customizable bot templates
  • Import/export for easy replication
  • Bot performance metrics to refine user journeys

✨ Partner tip: Offer bot setup as a bundled service for new customer onboarding.

Chat Whisper

The Chat Whisper feature lets you guide operators in real time by sending private instructions during ongoing chats without interrupting the visitor experience. It's a powerful addition for coaching support teams live, right when it matters.

Instant Messaging: Conversations, supercharged
IM Updates

Nova '25 takes IM support to new heights:

  • Multi-WABA support for managing multiple WhatsApp Business accounts
  • Broadcast messages for announcements and promotions
  • Instagram Story replies delivered right into the live chat
  • Appointment scheduling via WhatsApp, LINE, Telegram
  • Profanity Management to keep every brand voice clean and professional
  • and more!
Partner Tips
More reasons for Partners to celebrate!
Mobilisten: Seamless in-app voice calls for mobile apps
Mobilisten SDK

Enable direct voice calling from your customer-facing mobile app using Mobilisten.

✨ Partner tip: Ideal for businesses offering on-demand services, consultations, or support hotlines.

Automated workflows: Let the process do the work
Workflows

Workflows are a powerful new automation feature that lets your clients trigger custom actions based on real-time events. Whether it's routing missed chats, syncing CRM data, or sending instant alerts, workflows bring automation directly into SalesIQ.

✨ Partner tip: Set up a workflow to auto-alert supervisors when a VIP chat is missed—and trigger a follow-up task in Zoho CRM instantly.

New integrations: Expand your solution stack
New Integrations
  • Bigin by Zoho CRM: A win for small sales teams—connect SalesIQ for richer engagement insights
  • Zoho Lens: Step into remote visual assistance for field support and troubleshooting for mobile apps

✨ Partner tip: Recommend this combo to field teams or SMBs looking to elevate remote support.

Real-time chat metrics and reports, now on the big screen

Keep your team in sync with real-time dashboards and reports, displayed right where everyone can see.

  • Live dashboard: Monitor total chats, operator availability, response times, unresolved issues, and more.
  • Reports view: Visualize trends, traffic sources, top-performing departments, and visitor behavior—all in real time.
Agent mobile app: Empower teams on the move

New enhancements empower your support and sales teams:

  • Edit, annotate, and trim media before sharing
  • Answer and record calls directly in-app
  • Auto-generate chat summaries
  • Use Writing Assistant for faster, smarter replies
  • Manage tags and draft WhatsApp template messages
Profile permissions: Your customers, in control

Granular access control ensures the right people have the right access—improving efficiency and security.

We're ready. Are you?

Nova '25 is already lighting up our ecosystem. Want demo support to pitch the new features to your clients? Just reply to this email, and we’ll make it happen.

🔭 Explore the full Nova '25 release.

Until next time,

Kiruthika Devi (KD),

Team SalesIQ