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 Dear Partners, Welcome to the August edition of our Zoho SalesIQ Partner Newsletter! Customer experience is everything. As Bruce Temkin wisely said, “Customer experience is the sum total of all interactions a customer has with a business.” Let’s make every interaction count together! This month’s newsletter is packed with updates, resources, and insights to help you deliver exceptional customer experiences with Zoho SalesIQ. Important update: Google Drive and Sheets integration in Deluge scripts Attention! Due to security concerns raised by Google, we’ll be deprecating default connections for Google Drive and Sheets in Deluge scripts on August 15, 2024. Learn more about how to transition smoothly. Resources to boost your SalesIQ expertise Looking to measure and improve your live chat team’s performance? Here’s a complete list of live chat metrics and KPIs you need to start tracking now.  Read the full blog post>> Learn about no-code chatbots and discover how to create and deploy them easily to enhance your customer interactions. Also, discover no-code chatbots with Zoho SalesIQ!  Read the full blog post>> Watch this webinar to learn how to manage all of your customer communications from various instant messaging platforms in one place, within the SalesIQ dashboard. We’ve explored IM channels in SalesIQ, chatbot support for IM channels, and configurations of the WhatsApp, LINE, and WeChat channels  Watch the video>> Empowering Partners on building Plugs for chatbots Plugs help you perform customized actions on codeless bot platforms. This section will help you understand how Plugs can enhance your bot-building for clients using Zoho SalesIQ. We will cover Plugs use cases in every month's newsletter.  Fetch operators’ available slots in Zoho Bookings Learn how to create a plug that retrieves an operator’s available time slots for a visitor’s preferred date in Zoho Bookings. When scheduling a meeting, the bot first asks the visitor to choose a date, and then it displays the operator’s availability for that day. This approach allows your organization to manage operator schedules efficiently and avoid booking conflicts. Learn how>>Reel highlight of the month: How startups can approach customer support Learn about the critical role of customer support in startups from Dhinesh Khanna Ramalingam, Zoho’s Global Head of Customer Success.  Watch the full reel>> Wrapping Up Well, that's it for this month. Until next time, Kiruthika Devi (KD), Team SalesIQ Become our Partner Zoho SalesIQ Partner Program Join our worldwide network of Partners and witness your customers succeed. Learn more>> |
