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| Hey there, Welcome to the very first edition of our quarterly newsletter—a curated collection of all things Zoho Assist! From innovative features to behind-the-scenes insights, discover what awaits you this quarter. Let's jump right in! | | | Leading the way! Zoho Assist recognized as a category leader by GetApp for 2024. | |
WHAT’S NEW? | Here's a quick run through of our key updates. | | | | Session-ending option outside the Android customer app Users of the Android customer app can now swiftly end a session by simply exiting the app. Upon ending the session, a bubble head will appear on the screen, which users can easily drag and drop onto the X icon to close it. | | | | Technician bulk invite via CSV file With the technician bulk invite feature in Zoho Assist, efficiently manage technician invitations by uploading a CSV file of users. This is ideal for streamlining user management in large organizations. | | | | Secondary technician session report In addition to accessing session reports for primary technicians, we've extended this capability to include session reports for secondary technicians across different departments within the organization. | | | | Optimized multi-monitor streaming We've improved multi-monitor streaming, optimizing CPU usage and doubling the frame rate for an improved visual experience. | | | | Session assignments for internal technicians Admins and technicians can modify scheduled sessions and reassign them to technicians within their departments, enhancing collaboration and workflow efficiency. This gives teams the flexibility to make initial session assignments and reassign them to other technicians later if necessary. | | | | Enhanced features for department admins Department admins will now receive notifications about scheduled sessions and have the ability to access ongoing sessions conducted by technicians in their department, facilitating better oversight and coordination. | | | | Independent file transfer Independent file transfer enables the exchange of files between devices without the need to establish a full remote control or desktop sharing session. This feature helps users share files more efficiently, bypassing the need for a complete remote connection. | | | | |
"Learn & Resolve" is our newest resource, expert-curated articles brimming with insights and strategies to optimize your remote collaboration workflow. List of articles | | | | | |
| | Geo Insights in action: Explore Zoho Assist's powerful visualization tool for optimizing support Read blog post | | | |
Remote support, now in your pocket: Unlock the efficiency of mobile solutions Read blog post | | | | | |
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| FREE WEBINAR Join our free training that will help you explore Zoho Assist features in detail and provide tips for effective troubleshooting. | | | In case you missed our previous events, here's what's happened in the last few months: | | | | | | | |
Driving daily enhancements for better work experiences | | | | | | "Zoho Assist can be operated remotely in real time, and it makes it easy to offer support services for customers without installing a client. It is a good assistant for sharing screens and remotely diagnosing problems." | READ MORE | | | "Zoho Assist was a product we thought would be great for using during the pandemic. Since the pandemic, nothing has reverted to the way it was before. We now use remote assist tools daily to do system admin work." | READ MORE | | | | |
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| We're gearing up to deliver even more features and enhancements in the months to come. We value your feedback, so please keep it coming. Until next quarter: stay tuned! | Cheers, Steffi Product Marketer at Zoho Assist | | | | | | © 2024 Zoho Corp | | |