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Hey there,

We're excited to bring you the second edition of Assist Chronicles, our quarterly newsletter that brings you all the latest updates about Zoho Assist. In this issue, we provide a comprehensive overview of our latest features and enhancements, as well as a preview of our upcoming events.

Let's dive in!

What's new?

Here's a quick update of the new features:

 
 

Audio recording

Similar to the Remote Audio feature that allows technicians to listen to audio through customers' remote devices, we have now introduced audio recording alongside session recording. This enhancement enables technicians to access the audio recording post session to provide more comprehensive support by diagnosing sound-related issues, troubleshooting audio configurations, and delivering step-by-step instructions.

 

Technician survey

The Technician Survey feature enables technicians to share their feedback, helping to enhance the quality of remote services. After completing a remote session, technicians are prompted to fill out a survey form, offering insights into their remote assistance experience. These responses can be compiled into survey reports for in-depth analysis.

 

Customer survey

The Customer Survey feature allows customers to provide feedback on their remote sessions. After each session, they will be prompted to complete either a customized or third-party survey. This feedback offers valuable insights into users' experiences. Their responses can also be compiled into reports for further analysis.

 

Event notification

Notifications provide real-time updates to keep technicians informed about new activities. You can choose your preferred notification mode, such as desktop, email, or both. This ensures users stay aware of important events and can take necessary actions promptly.

 

Session-ending option outside the Android customer app

Users of the Android customer app now have the ability to swiftly end a session by simply exiting the app. Upon ending the session, a bubble head will appear on the screen, which users can easily drag and drop onto the X icon to close it.

 

Chat session feature

The chat session feature enhances portal functionality by enabling technicians to initiate sessions with customers via chat before downloading agents. This flexibility lets users tailor support based on specific requirements before proceeding to remote support sessions.

 

Customer plugin for MAC OS

The Customer plugin streamlines your access to remote support sessions directly from your desktop, eliminating the hassle of navigating to the website every time.

 

Active screen recording

In multi-monitor remote sessions, there's an option in the settings to choose to record only the active monitor under your cursor instead of all the monitors connected in the session.

Some major enhancements:

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View multiple monitors on different screens

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Technician bulk invite via CSV file

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Linux launch app

Blog 

Reduce the risk of unauthorized remote access to your mobile device

Read more

Overview of communication channels in remote support sessions

Read more

Learn and Resolve 
Blog 

Mastering remote PC access with Zoho Assist: A guide for technicians

Read more

Environmental impact of remote support: Reducing carbon footprints in IT

Read blog post

Learn and Resolve 
Blog 

Why a remote support solution is imperative in sustaining business continuity

Read blog post

Stay connected: Enhancing remote support with Zoho Assist's Notification feature

Read blog post

Learn and Resolve 
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Recap from our gallery

The Zoho Assist team has been on an exciting adventure, connecting with customers worldwide. We're excited to share some of our favorite moments from HDI's #SupportWorld Live conference, Zoholics US, and our partner meetups in Bangalore and Delhi this quarter!

Recap from our gallery

Events on the horizon

FREE WEBINAR

Join our free training that will help you explore Zoho Assist features in detail and provide tips for effective troubleshooting.

In focus: Unattended access

August 20, 2024

Register now

In case you missed our previous events, here's what happened in the last few months:

December 2023

April 2024

Driving daily enhancements for better work experiences

India-cements

"With Assist, resolving internal queries and work management has become streamlined and simplified."

Perathuselvam S

Deputy Manager (System Support), The India Cements Ltd

READ MORE
am university

"We chose Zoho Assist for its user-friendly interface and cost-effective pricing structure, and it exceeded our expectations. With Zoho Assist, we have improved efficiency, provided superior support to our employees, and optimized our IT budget. It's the ideal remote support tool for KIMSHEALTH."

Suraj T

System Administrator, KIMSHEALTH

READ MORE

That's a wrap!

We're excited to bring you even more features and enhancements in the coming months. Your feedback is invaluable, so please keep sharing your thoughts. Until next quarter, stay tuned!

Cheers,

SteffiProduct Marketer at Zoho Assist

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