Exploring concepts through use cases

Exploring the Zoho Bookings integration with Zoho SalesIQ

Recently, we announced the release of our native integration with Zoho Bookings. You can check out our announcement to learn more.

One of the most common applications of chatbots is appointment booking. Appointment booking chatbots are extremely useful in a variety of businesses, including healthcare (hospitals, clinics), restaurants, home installation services, and salons.

• Instant booking

  We recently did a poll on our Twitter to check how people usually book appointments. Almost 46% of users use calls, 37% use email, 9% use website forms, and the rest use other (In-store) means to book appointments. Now, imagine using a live chat to instantly book appointments and all the endless possibilities of exploring this feature with businesses.

• Increase conversions

  Using Zoho SalesIQ, businesses can increase conversions by providing instant communication. If any issues arise, we can provide immediate support to sort the bookings. Happier customers means increasing customer satisfaction and loyalty.

• Enhanced customer experience

  Ultimately, it all comes down to whether a customer gets the best experience possible with the business. Customers feel more connected to your business when they can contact you for any inquiries in a more convenient way.

For example, a person named Sheela wants to book an eye check up appointment with Zylker Eye Care (An eye hospital). She lands on their website to book her appointment and a live chat triggered on the contact us page asking her if she needs any help with appointment. She then used the live chat option to select her preferred date and time and then, voila. Her booking got confirmed and she received a confirmation mail from the site. The entire process was streamlined seamlessly for both Sheela as well for the business.

• Instant bookings from live chat.
• No more switching between different mediums to book appointments.
• Efficient way to handle business and more.

"Had we not installed Zoho SalesIQ, we wouldn't have made the next step to scale Chef Bharath. SalesIQ had transformed our organization as a whole."

From local to global, we've been an essential part of Chef Bharath throughout their journey.

Check out the detailed case study about Swaminathan Balasubramanian's journey from Chef Bharath to Kitchen Herald.

On Wednesday, February 15, our product specialist, Pragadeesh Jayachandran, will discuss with Fiaz Ahamed, Product Manager, Zoho SalesIQ, how embracing Automation and AI can enhance business performances.

Agenda

• Evolution of Automation and AI
• Trends around AI in 2023
• Automation and AI tools - use cases for multiple domains
• Enhancing your business performance

Until next time,

Kiruthika Devi,

Team SalesIQ